Terms and Conditions

Please read these booking conditions carefully as they set out the terms which will apply when you book accommodation only or event only services with us. When you make an accommodation only or event only booking with us, you will be entering into a contract directly with the suppliers/principals of those services, who we act as agent for. You agree to be bound by the supplier's terms and conditions in addition to these OTA terms and conditions.

In these OTS terms and conditions references to "we", "our" and "us" means Groupia Limited trading as Groupia Stays and Adventure Clicks, registered in England and Wales under company number 04368234 and whose registered office is at 30 - 32 Westgate Buildings, Bath, Somerset, BA1 1EF (as changed from time to time). References to "you" and "your" are to you and any persons included in your booking party.

1. Contract

(1.1). These terms and conditions set out the terms on which we will make a booking for your chosen accommodation or event. When you make your booking, we will arrange for you to enter into a contract with the supplier/principal who will provide the accommodation or event and will be named in your confirmation invoice. As agent we accept no responsibility for the acts or omissions of the suppliers/principals or for the services provided by them and you will be bound by the supplier/principal's terms and conditions. It is therefore important that you read these carefully. You can request a copy of the supplier/principal's terms and conditions from us if you do not have these.

(1.2). The availability of accommodation only or event only services sold by us as agent are not an offer by us to sell to you, but an invitation to make an offer to the supplier/principal who provides those services. We are free to accept that offer or reject it on behalf of the suppliers/principals.

2. Your Authority Guarantee

(2.1). When you make a booking, you guarantee that you have the authority to accept (and do accept) the terms of the supplier/principal's terms and conditions and these booking conditions on your and your party's behalf. In doing so, you confirm and agree that you are the lead name for your booking and that you will be fully responsible for making all payments when they become due. You also agree to communicate requests for changes or cancellations to us, keep your party updated with all necessary information and receive the booking confirmation on behalf of your entire party.

3. Prices

(3.1). Prices for accommodation or events are subject to change before you make your booking. You will be advised of the current price before you make your booking.

4. Making a booking

(4.1). When you have chosen your accommodation or event and make a request to us to book it, we will confirm your booking with the supplier/principal. Once confirmed by the supplier/principal, you will be issued with a booking confirmation. At this stage, your contract with the supplier/principal will come into existence, which will be based on their terms and conditions. Please check your booking confirmation carefully and report any incorrect or missing information to us.

Note: It is important that you ensure that names provided for your booking are identical to those in your/your party's passport(s). You must also advise us of any specific requirements that you may have when you make your booking so that we can pass these to the supplier/principals for them to determine whether the service is suitable for you.

5. Payment

(5.1). You will be advised on the precise payment terms for your chosen accommodation or event when you make your booking. You may be required to pay a deposit, or alternatively you will be asked to pay in full. If you are required to pay an initial deposit, we will confirm to you when the final balance will become due. Payments are accepted by debit card, credit card or bank transfer.

(5.2). If you do not pay on time, we will inform the supplier/principals who may cancel your booking and charge the cancellation fees contained in their terms and conditions. Our service charge for cancellations in paragraph 12 would also apply in these circumstances.

6. Requesting changes to or cancelling your booking

(6.1). If you need to request changes to or cancel your booking you must make a request via our online VIP area. Your request will take effect when it is received by us. We will pass your request to the supplier/principal who may charge the cancellation or amendment charges shown in their terms and conditions. These charges may be up to 100% of the cost of the accommodation or event you have booked. You must also pay us the cancellation/change charges set out in paragraph 12 below.

7. Complaints

(7.1). Any queries or complaints that you may have regarding your booking should be directed to the supplier/principal direct. This is because your contract is with them and they are responsible for providing the services to you. You should report any issues that you encounter during the performance of the service you have booked with the supplier/principle to them as soon as possible so that they can investigate and rectify this for you. If you do not follow this process, it may affect your rights against the supplier/principal. If you need to follow this up or to make a compliant when you return home, you must write to the supplier/principal direct. Their contact details will be included in your booking confirmation and will be detailed in their terms and conditions. Where possible, we can assist you in contacting the supplier/principal.  

(7.2). If your complaint cannot be resolved and it involves us or another ABTA Member then you have the option to use ABTA's ADR scheme, approved by the Chartered Trading Standards Institute, see ABTA.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at https://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.

8. Insurance

(8.1). It is your responsibility to ensure that you have adequate insurance in place and many suppliers/principals require you to have this as a condition of your booking with them. We recommend that you take out insurance, which should include cover against the cost of your cancellation and your assistance (including repatriation) for illness, injury and death.

9. Data Protection

(9.1). The booking information (including sensitive personal information disclosed to us e.g. including, but not limited to, information of any disability or dietary requirements you have) that you provide to us will be passed on only to the relevant suppliers/principals of your accommodation or event, or other persons necessary for the provision of these). This means that your personal information may be provided to public authorities (including customs or immigration if required by them), as required by law or to credit checking companies.

(9.2). If you travel outside the European Economic Area, data protection controls may not be as robust as those in the United Kingdom. If we cannot pass the information to the relevant suppliers, whether in the EEA or not, we will be unable to make your booking. In making this booking, you consent to this information being passed on to the relevant persons.

(9.3). Full details of our data protection policy is available here.

10. Our Charges

(10.1). In making your booking through us, we apply the following service charges, which are non-refundable. These service charges are payable in addition to any fees that you are required to pay to the supplier/principal:

11. Booking Documents

(11.1). Most booking documents (such as booking confirmations, tickets and invoices) will be in electronic format. However, where these are required to be posted to you, they will be sent by first class post. Once we have sent the documents (which will be once they have left our premises), we will not be responsible for their loss, unless this results from our negligence.

(11.2). If any booking documents need to be replaced, you will be responsible for the reissue costs (except where replacements are required because of our negligence).

12. Applicable law and jurisdiction

(12.1). These terms and conditions are governed by English law and the jurisdiction of the courts of England and Wales (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scots or Northern Irish law, as applicable).

Last updated: 22 December 2020